| About LW I | SalesTeam I | Our Facility I | FAQ's I | Contact |
FREQUENTLY ASKED QUESTIONS
| Mockups | How to Order | Order Changes | Approval | Payment | Shipping | Minimums | Lead Time | Rush Orders | Errors | Samples | Private Labeling |
Complete the mockup request form located on the bottom of each product page. Within 48 hours one of our sales associates will contact you to begin the process. You can also call our sales office between 9-6 EST Monday thru Friday (954-429-1091 ext. 110) and speak directly with a member of our sales team. To help expedite the process, please have any artwork or desired logos ready for submission upon contact. Please keep in mind that we receive numerous mockup requests daily so it may take a couple of days to complete the mockup. In order to be fair to all of our customers we reserve the right to limit the number of mockups per customer.
Step 1. Finalize design with sales/design representative
Step 2. Price quote will be given based on design, quantities , shipping, fees, etc.
Step 3. Review design proof and give final order approval to LW finance department
Step 4. Make full payment to LW finance department
Step 5. Once payment is received, the order will go into production and delivery lead time begins
Step 6. Order will be shipped and delivered on or prior to customer's due date
Once your order is approved and payment is made lead time begins.
CAN I MAKE CHANGES AFTER AN ORDER HAS BEEN APPROVED?
Once an order is in production we do not allow changes to be made. Additions will be handled as a separate re-order.
| After you have finalized artwork with your sales representative our finance department will send an email asking for your final approval. This email will include a design proof of your art work and payment instructions. Please take time and carefully review the design proof to make sure that all details are correct. If the design proof is 100% accurate then send a reply email giving final approval. If changes need to be made let us know and your sales representative will contact you to revise artwork. Please remember that Lacrossewear requires pre-payment on all orders and quoted lead times do not begin until full payment is received. |  |
Lacrossewear requires pre-payment on all orders. Lacrossewear accepts checks, M/C, Visa, American Express and Discover. All payment arrangements need to be made through our accounts receivable department. Jen Lamon or Vicki McAdorey can be reached at 954-429-1091 x 124 or via email at orders@lacrossewear.com. Please note that quoted lead times do not begin until full payment has been received.
Our primary shipping service is UPS. Our standard shipping method is 3-day ground. Next Day and Second Day Service (UPS or DHL) are available at customer expense. Please inspect all orders upon receipt. You must notify us of any discrepancies within 10 Calendar days of receipt. No claims or returns will be accepted after this date.
Minimums are 12 units unless it’s a re-order which is 6 units. Please contact our sales staff for any special requests.
WHAT IS YOUR TURNAROUND TIME OR LEAD TIME?
Our standard lead time is 4 weeks from the Date Design Proof Is approved and payment is made. Lead times may increase or decrease based on the volume of orders currently in production. Please plan accordingly and do not wait until the last minute to place time sensitive orders.
Once your order is approved and payment is made lead time begins.
Yes. If you have a deadline that is less than our standard lead time please give us a call and we will let you know if we can accommodate your request. Rush fees will be applied accordingly.
WHAT HAPPENS IF I RECEIVE MY ORDER AND THERE IS AN ERROR?
Lacrossewear’s goal is customer satisfaction. If there are any issues with your order, we will work with you to determine a fair and equitable resolution. All concerns should be expressed directly to your sales representative and to the sales manager in writing within 10 Calendar days of receipt. No claims, returns, or re-work will be accepted after this date.
Samples are ONLY available for purchase under very special circumstances and must be part of a confirmed order. All sample requests are subject to approval. Cost for Samples will be determined at time of request.
DO YOU OFFER PRIVATE LABELING?
We do not offer private labeling to any of our customers. All products made by Lacrossewear with have Lacrossewear labels and logos in standard locations.
