FAQ

How do I get a mockup?

 

Complete the mockup request form located on the bottom of each product page. Within 48 hours one of our sales associates will contact you to begin the process. You can also call our sales office between 9-5 EST Monday through Friday (954-429-1091 ext. 110) and speak directly with a member of our sales team. To help expedite the process, please have any artwork or desired logos ready for submission upon contact.

 

Please keep in mind that we receive numerous mockup requests daily so it may take a couple of days to complete the mockup. In order to be fair to all of our customers we reserve the right to limit the number of mockups per customer.

 
 
How do I place an order?

 

Step 1 -  Finalize design with sales/design representative 

 

Step 2.  Price quote will be given based on design, quantities, shipping, fees, etc.

 

Step 3.  Review design proof and give final order approval to LW finance department

 

Step 4.  Make full payment to LW finance department

 

Step 5.  Once payment is received, the order will go into production and delivery lead time begins

 

Step 6.  Order will be shipped and delivered on or prior to customer's due date

 

Request an order or any questions contact us.

 

Once your order is approved and payment is made lead time begins.

Can I make changes after an order has been approved?

 

Once an order is in production we do not allow changes to be made. Additions will be handled as a separate re-order.

 
 
How do I approve my order?

 

After you have finalized artwork with your sales representative our finance department will send an email asking for your final approval. This email will  include a design proof of your art work and payment instructions.

 

Please take time and carefully review the design proof to make sure that all details are correct.

 

If the design proof is 100% accurate then send a reply email giving final approval. If changes need to be made let us know and your sales representative will contact you to revise artwork. Please remember that Lacrossewear requires pre-payment on all orders and quoted lead times do not begin until full payment is received.  

 

Please review your leagues uniform stanards prior to ordering to let your account manager know if there is a standard we need to comply with.

 
 
How do I pay for my order?

 

Lacrossewear requires pre-payment on all orders.  Lacrossewear accepts checks, M/C, Visa, American Express and Discover. All payment arrangements need to be made through our accounts receivable department.  Please note that quoted lead times do not begin until full payment has been received.  Please see our payment page for more information

How will my order be shipped?

 

Our primary shipping service is UPS. Our standard shipping method is UPS ground. Next Day and Second Day Service (UPS or DHL) are available at customer expense. Please inspect all orders upon receipt. You must notify us of any discrepancies within 10 Calendar days of receipt. No claims or returns will be accepted after this date.

 
 
What is your turnaround time or lead time?

 

Our standard lead time is 4 weeks from the Date Design Proof Is approved and payment is made. Lead times may increase or decrease based on the volume of orders currently in production. Please plan accordingly and do not wait until the last minute to place time sensitive orders.

Once your order is approved and payment is made lead time begins.

What are your minimums?

 

Minimums are 12 units for broadery unless it’s a re-order which is 6 units. 24 units for dye sublimation and screen print. Please contact our sales staff for any special requests. 

 
 
Do you allow rush orders?

 

Yes. If you have a deadline that is less than our standard lead time please give us a call and we will let you know if we can accommodate your request. Rush fees will be applied accordingly.

 
Can you match my team colors?

 

Lacrossewear offers several different colors for our dye sublimated products, please refer to our color chart to see color swatches.  Colors may show a variation depending on materials used in comparison to the printed color on paper as this is the nature of dying fabric. 

If you are trying to match previous uniforms, please advise your sales rep at the beginning of the order process (additional fees may apply). We may also request that you provide us with a previous sample as soon as possible. We will do our best to duplicate the item, but CANNOT GUARANTEE A 100% MATCH. The colors in your design proof are a close representation of the final product. They may appear different on your monitor or on printed paper. 

 
Can I get a sample?

 

 

Samples are ONLY available for purchase under very special circumstances and must be part of a confirmed order. All sample requests are subject to approval. Cost for Samples will be determined at time of request.

What happens if I receive my order and there is an error?

 

Lacrossewear’s goal is customer satisfaction. If there are any issues with your order, we will work with you to determine a fair and equitable resolution. All concerns should be expressed directly to one of our Team Specialist in writing within 10 Calendar days of receipt. No claims, returns, or re-work will be accepted after this date.

 

Lacrossewear will not replace uniforms that are deemed illegal by your league, it is the customers responsiblity to ensure that their uniforms are in compliance with their leagues regulations at the time of art approval. 

Do you offer private labeling?

 

We do not offer private labeling to any of our customers. All products made by Lacrossewear with have Lacrossewear labels and logos in standard locations.

 
 
 

Lacrossewear, Inc
4801 Johnson Road
Suite 5
Coconut Creek, FL 33073

Call: (954) 429-1091
E-mail: info@lacrossewear.com

 

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